RE-OPENING GUIDELINES

MASKS ARE REQUIRED

6/15/2021

Appointments- Upon your arrival at the clinic, remain in your vehicle, please call our office – 858-484-3490 to check-in, this way we get you right into an exam room instead of waiting in the lobby. When a room is ready, a technician will escort you and your pet directly into an exam room . Please plan on having no more than 2 people come inside with your pet.

You may also choose to wait in your vehicle during your pet’s exam or return at a later scheduled pick up time. Once examined, the doctor will consult you on potential diagnoses and treatment plans. Approved treatment plans are carried out by our team and your pet returned to your vehicle once completed.

Procedure Appointments- we will follow a similar protocol: we will pick your pet up from your car, check you in, and address your questions. Our team will contact you following your pet’s procedure and let you know when you pet is ready for pick-up. Call us when you get here. Please stay in your vehicle. We will bring your pet to you and address your questions.

Technician appointments- we will follow a similar protocol: we will pick your pet up from your car, check you in, and address your questions. Please remain in your vehicle.

Medication or food refills- In advance via phone or email. Call us when you arrive, and we will bring the food or medication to you. Please remain in your vehicle.

Some things are staying the same. Technician, drop off appointments, surgery, dental, sedated procedures, medication and food will remain curbside, in order to keep the number of people in the hospital to a minimum. As we open our doors we may need to update and change our protocols. We will do our best to keep you informed. We appreciate your flexibility as we continue to navigate through these challenging circumstances. Thank you for your patience and understanding. Together we will strive to keep each other safe.